Heritage Volkswagen’s Warranty Forever Program:
Warranty Forever is our Lifetime Power Train Warranty! This warranty is included on virtually all of our new and pre-owned vehicles at no cost to our customers! It pays for all repairs to the powertrain components of your vehicle for as long as you own it!*

In order to maintain the lifetime benefits of Warranty Forever, the only thing you are required to do is perform the Manufacturer's Recommended Maintenance, nothing more! With this coverage, you will NEVER be responsible for the most expensive repair you could ever have to a vehicle!

At Heritage Volkswagen of Lithia Springs, we want you to be able to browse and buy from our inventory with confidence!
It’s Simple and Easy:
• No Deductible
• 100% Parts and Labor
• No Maximum Mileage
• No Maximum Term
Last’s for as long as you own your vehicle – YES, FOR LIFE!
If you are unable to return to us for service, don’t worry, we have you covered. All you have to do it call the toll free number on your Warranty Forever contract and let us know where you are going.
*Only qualifying cars apply, see dealer for exclusions. See Warranty Forever agreement for complete details on powertrain coverage.

Frequently Asked Questions

Q: How do I make a claim if I have a breakdown?
A: Contact the dealer where you purchased the vehicle. They will handle it all from there! If you have any questions that you would like to ask us directly, you may call 1-800-810-8458 and speak with a claims specialist.

Q: When are the claims specialists available to take my call?
A: Claim specialists are available Monday - Friday 8 a.m. to 8 p.m. EST and 9 a.m. to 5 p.m. on Saturday to answer all of your questions.

Q: Is there a deductible that I need to pay when making a claim?
A: There is no deductible on the program. All parts and labor are covered 100%.

Q: How do I know what maintenance is required to keep my Warranty Forever contract in force?
A: It is required that you maintain the vehicle with the selling dealer or a pre-authorized facility in accordance to the Manufacturer's Recommended Maintenance Schedule. To check to see the maintenance required for each particular make and model, please click here: Edmunds Recommended Maintenance. If you have any further questions, please contact a Claims Specialist at 1-800-810-8458.

Q: How do I locate a dealer that offers a Warranty Forever Contract on a car I would like to purchase?
A: You can locate a dealer by emailing us at support@nwan.com or by calling 1-800-810-8458.

Q: What if I am traveling out of town and need to have a maintenance service performed while I am traveling?
A: Although you are required to perform every Manufacturer’s Recommended Maintenance with your selling dealer or a facility which has been preauthorized, you may call us at 1-800-810-8458 and PRE-AUTHORIZE any maintenance service to be performed while you are traveling or not at the selling dealer. If you need assistance with this you may also contact your selling dealer’s service department for details.

Q: What if I am traveling out of town and have a breakdown that would be covered under my Warranty Forever Contract?
A: Although you are required to have all repairs performed at your selling dealer, if you are over 150 miles or more away from your selling dealer, you may take your vehicle to any licensed repair facility to have your repair work completed. You may call us at 1-800-810-8458 for assistance or you may contact your selling dealer’s service department for details. Please remember - all out of state repair service must be preauthorized or the repairs performed by an outside dealer will not be accepted.

Q: If my car breaks down and the breakdown is covered by the Warranty Forever Contract given to me by my selling dealer, am I required to pay for the repair and then wait to be reimbursed?
A: No, all repairs are paid by National Warranty Administration Network (NWAN) by credit card. Please be sure that all repairs are authorized prior to the repair being completed. All unauthorized repairs will not be covered.

Q: What if I need to be towed or need a rental car while my car is being repaired?
A: Towing and rental car coverage is not provided by your Warranty Forever contract. However, if you purchased an extended service contract, your extended service contract will most likely provide that coverage for you.

Q: What is a licensed repair facility?
A: Any repair facility or dealership that employs ASE (Automotive Service Excellence) technicians. ASE technicians are certified through a national non-profit organization to ensure the technicians competency in many areas of the automotive industry. Repair establishments with at least one ASE technician are permitted to display the ASE sign. Motorists should look for facilities that display the ASE Blue Seal of Excellence® logo.

Q: Is a facility ASE certified?
A: No, not exactly. As mentioned earlier, the technicians themselves obtain these certifications. The facility itself is not certified, however, businesses with a high level of commitment to ASE (75 percent of service personnel certified) are entitled to a special "Blue Seal of Excellence" recognition from ASE. You will sometimes see this logo displayed inside the facility waiting area.

Q: How do I know if an ASE certified technician will be the one working on my vehicle?
A: One of the advantages to taking your vehicle to a licensed repair facility is that if an ASE certified technician is not the individual working on your vehicle (say, for an oil change), they are still available to assist and oversee the work being performed. This ensures that the maintenance is being performed properly, and to the manufacturer’s recommended specification.

How much will it cost?
Zero. We’re trying to build “Customers for Life” so the Lifetime Powertrain Warranty comes standard with every qualifying vehicle meeting the criteria above and is included at no extra charge.

Is there any extra maintenance required to maintain the warranty?
No extra maintenance is required. You must simply follow the manufacturer’s Recommended Maintenance as referred to in the owner’s manual.

Do I have to have all of my service completed at your dealership?
No. Our Award Winning Service Department will certainly exceed your expectations but you are not required to come here. To maintain the Warranty, you must perform the Manufacturer’s Recommended maintenance and keep your records. It’s that easy!

Where am I covered by the Lifetime Powertrain Warranty?
The Lifetime Powertrain Warranty is good at any licensed repair shop in the United States or Canada.

Is the Lifetime Powertrain Warranty transferable if I sell the vehicle?
No. The Lifetime Powertrain Warranty stays with the owner as long as they own the vehicle.

What’s the catch?
There are no catches, hidden fees, or gimmicks. Our dealership provides this product as an added value to our Customers for doing business with us. The only “catch”? You have to buy your vehicle here